Technical knowledge/execution + Business acumen = timely product/service launches and higher customer satisfaction.

In my 20+ years managing development, operations, and quality assurance teams, I’ve focused on motivating teams to be transparent in their actions, accountable for their results, and to use agile metrics to show their progress. I am an advocate for a no-blame culture in which teams function together to solve problems. When something goes wrong, the questions is not who, but why AND what we can do to fix it so it doesn't happen again.